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Business Services

Here at Kenai Spine we recognize that complex billing procedures and payment methods can be confusing and frustrating for most people. We hope you find the following information about our financial policies and billing procedures helpful.

Insurance Processing

Our patients are encouraged to check with their insurance carrier to make sure that Kenai Spine is in their care network. As a courtesy, we are happy to file insurance claims for our patients.

Kenai Spine can also provide care for patients as an out-of-network provider; details of your financial responsibility should be discussed with your insurance company. We will file a claim to our patient’s primary insurance carrier as well as any secondary or supplemental insurance plans they may have once the primary carrier has paid.

We file claims to Workers’ Comp, motor vehicle, and personal injury insurances. Patients can help us file these claims effectively by providing a copy of their current insurance card and all necessary billing information.

Specialized Insurance Reps

We offer specialized insurance representatives for most major insurance payors to assist patients with questions about insurance guidelines and payments. Please call 907-260-5455.

Credit Policy

We share our patients’ concern over the increasing costs of medical care and thus we strive to keep our fees reasonable and customary. If you have any questions about your bill with Kenai Spine, please ask us. You are responsible for payment of your account even if you have insurance; your insurance contract is an agreement between you and your insurance company.

Depending on your contract with your insurance company, you may be required to make a co-payment or pay a deductible amount. Co-payments are required on the date of service. Insurance payments paid directly to Kenai Spine will be applied to your account. If there is a balance remaining you will receive a billing statement.

Please contact us if payment in full would be a financial hardship, we will set up a payment arrangement with you. For further assistance please contact our business office at 907-260-5455.

Our business office has referral coordinators available if further assistance is needed. For assistance call 907-260-5455.

Billing

Our statements are sent out on a monthly basis through our business office. All charges are due and payable within 30 days of receipt. We accept cash, check, Visa, Master Card, and money orders for payment on your account.

Please contact us if payment in full would be a financial hardship, we will set up a payment arrangement with you. For further assistance please contact our business office at 907-260-5455.

Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. You may leave a message after hours.

Referrals

If your insurance plans require a referral for you to see a physician at Kenai Spine; this must be obtained from your primary care physician. Patients are responsible for making sure a referral is in place before services are received. Our business office has referral coordinators available if further assistance is needed. For assistance call 907-260-5455.

Appointment Cancellation Policy

Our goal is to provide quality medical care in a timely manner. In order to do so we have had to implement an appointment cancellation policy. This policy enables us to better utilize available appointments for our patients in need of medical care.

In order to be respectful of the medical needs of the Kenai Spine please be courteous and call promptly if you are unable to attend an appointment. This time will be reallocated to someone who is in need of treatment. This is how we can best serve the needs of all our patients.

If it is necessary to cancel your scheduled appointment we require that you call by 10 a.m., one (1) working day in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely medical care.

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Developing Centers of Excellence for Better Healthcare

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Patient Success Stories
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Bob

Surgery repairs damaged disc and returns outdoorsman to activity.

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Paramedic gets back to life with Kenai Spine.

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Healthcare CEO back on the job after pain relieving spine surgery.

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School administrator recovers from back pain without surgery.

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Dog sled champion back on the trails after non-surgical treatment.

Educational Resources
Medical Animations

Watch various medical animations to learn about conditions and treatment options.

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View medical illustrations that help you understand pain symptoms.

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Learn about special exercises and stretches that can relieve pain and help rehab muscles and joints.

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Learn about minimally invasive surgery techniques that enable patients to go home the same day.

Where to find us

Kenai Spine is proud to announce that we have moved into our new spine center at 240 Hospital Place, Suite 103, in Soldotna, Alaska. Over the past few years, Kenai Spine has become a referral center for those with back and neck pain with patients coming from as far away as Anchorage, Fairbanks and Seward. Click here for driving directions.

Physician Bios
Medical Animations

S. Craig Humphreys, MD
Fellowship-trained spine surgeon
Board Certified Orthopedic Surgeon

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Mark Simonson, MD
Board Certified in PM&R
Board Certified in Pain Medicine